Evaluation of the Services Provided by Quit SA

Project Type - Drug and alcohol, Program evaluation and review


Drug and Alcohol Services South Australia (DASSA) contracted Health Outcomes International to undertake an evaluation of the smoking cessation services provided by Quit SA. Quit SA delivers smoking cessation services spanning telephone (Quitline) counselling, sector development, education and training programs and works in partnership with other agencies in order to reduce smoking prevalence among the South Australian population. 


The purpose of this evaluation was to measure the performance of Quit SA and determine whether the service agreement represented value for money for SA Health.


The evaluation included the following elements:

  • Identifying the elements of a successful smoking cessation and quit smoking services
  • Comparing Quit SA with best practice elements for quit smoking services
  • Identifying areas of Quit SA which were performing well and areas for improvement
  • Investigating how well Quit SA services were meeting the needs of people, including particular disadvantaged groups
  • A comprehensive evaluation framework was developed based on feedback provided by stakeholders relating to the delivery of Quit SA services to consumers
  • Benchmarking against other Australian Quit smoking services in Victoria, New South Wales and Tasmania to compare performance.


HOI produced a comprehensive report detailing the results of the evaluation which outlined the following:

  • An evidence based assessment of the best practice elements of a smoking cessation service
  • An analysis of the performance of Quit SA with respect to the scope of services, the provision of cessation support, health effects programs, social marketing advice, sector development and capacity building, consistency with the SA Health Strategic Directions, compliance with service principles, an assessment against the identified best practice principles
  • Strengths of Quit SA’s partnerships were assessed and measured using the through consultation and administration of the VicHealth Partnership Tool
  • Outline of Quitline caller trends including the influencing factors on call volumes and preferences
  • Benchmark analysis including an overview of comparator sites, key performance indicators, population and prevalence factors, measures of activity, population reach and resource effectiveness, caller demographics, social marketing activity and target groups
  • A performance assessment including an analysis of value for money and opportunities for improvement.