Evaluation of Gambling Help Online 2012-2015

Project Type - Mental health, Program evaluation and review


Evaluation of the Gambling Help On-line Service to include the following:

  • an evaluation of the Gambling Help Online 2012-2015 Program including:
    • extent to which the program is consistent with best practice in delivering online counselling services, including evidence of the effectiveness of new and emerging tools for improving online counselling
    • extent to which recommendations from the 2011 evaluation of the program were considered, implemented and/or still have validity
    • extent to which the program continues to provide a service that is accessible and effective in reducing barriers to access problem gambling counselling
    • extent to which clients benefit from the online counselling components of this service
  • recommendations if appropriate for service and program improvements/ enhancements, including recommendations for increasing service access and/or improving cost efficiency.

The project methodology included  five stages:

  1.  Development of a comprehensive Evaluation Framework and Implementation Plan.
  2. Rapid literature review and documentation review.
  3. Stakeholder engagement strategy.
  4. Quantitative data analysis including a review of service level and Google analytics data to assess uptake of various service elements and identify service user and usage characteristics.
  5. Qualitative data analysis including the analysis of de-identified data from pre and post counselling surveys and other client feedback to determine the effectiveness of the service.

The Plan was accepted by VRGF.