Martin Lazarevic
Name: Martin Lazarevic
E-mail: info@hoi.com.au
Qualifications:
• Master of Business Administration, University of Adelaide
• Bachelor of Management (Employment Relations), University of South Australia
Specific Competence:
Martin was recently engaged by Health Outcomes International as the Manager of our aged care Services consulting team and has had over 5 years experience in this sector. Prior to this he was the Managing Director of Horizon Resourcing & Horizon Aged Care and held senior project management and senior consulting roles. Martin brings to HOI broad management and consulting expertise, sound strategic planning and business development experience. His leadership skills have been derived from experience and education in management and human resources management, business research, management practice, and quality management.
An overview of the portfolio of major consultancies for which Martin was the Project Director is presented below.
NSW Health –The Statewide Infant Screening - Hearing (SWISH) Program
(Assistant Project Manager)
The purpose of this project was to conduct an evaluation of the SWISH Program. The principal tasks of this included:
- conducting a situation analysis of the current Program arrangements;
- developing an evaluation framework;
- data collection and analysis of key result areas;
- developing a case study framework;
- conducting stakeholder workshops;
- preparing a draft and final report containing a comprehensive evaluation of the program and opportunities for improvement.
Residential Aged Care – Training & Apprenticeships Programs
Horizon Resourcing was commissioned in 2007 to develop a training and apprenticeships program on behalf of Jewish Care, St Vincent DePaul & the Shire of Yarra Ranges in Victoria to provide customised recruitment, training and management of unskilled labour to obtain their Certificate III in Aged Care.
The program involved sourcing relevant state and federal funding, developing recruitment campaigns, holding information sessions for prospective candidates as well as objective based recruitment, ongoing training and performance management of trainees throughout their apprenticeship. Upon completion of their apprenticeship trainees were transitioned to these organisations and skilled labour to replenish staff shortages within aged care facilities.
Uniting Care Community Options (UCCO) Interim Care Project
Horizon Resourcing was commissioned in 2006 by UCCO to implement quick response care services to eligible recipients who were on a Community Aged Care Package (CACP) or Extended Aged Care at Home (EACH) wait list.
This project was established in response to UCCO’s objective to appease eligible recipients who were experiencing long delays with package allocation.
This project involved:
- Working collaboratively with the project case managers to analyse and prioritise requests for services;
- Developing interim care plans and task lists to provide to community care workers;
- Quick response rostering/scheduling of personal care, home care and respite services;
- Monitoring care services;
- Reporting any lapses or issues with care service delivery.
Community & Hospital Pharmacy HR Services
Horizon Resourcing established the pharmacy HR service line in 2005 to compliment the aged care service delivery line. Pharmacy HR services were centred on recruitment and outplacement/on-hire of pharmacy locums to both community (retail) and hospital pharmacies. The service line was extremely successful as pharmacy locum services were expanded into regional areas (Gippsland and Geelong) as well as interstate (SA, NSW & QLD). In 2008 Horizon engaged over 250 locum pharmacists.
Administrative Recruitment and Labour Hire
In response to growing workforce demand for pharmacists and aged care workers Horizon Resourcing established the healthcare administration recruitment and labour hire service line. This service line provided hospitals, aged care facilities, community care organisations and pharmacy conglomerates with ancillary administrative staff on a fee-for-service recruitment basis or on temporary labour hire. The success of this line grew rapidly as non-healthcare related originations (within IT and Transport & Logistics) commissioned Horizon to provide ongoing administrative staff.
Workforce Optimisation Project
Most recently Martin was engaged by Blue Cross as Human Resources and Business Consultant where he was responsible for developing and implementing strategies relating to:
- Workforce optimisation and rationalisation;
- Development and implementation of strategies to increase the utilisation of existing staff to improve workforce efficiency.
In undertaking this consultancy Martin successfully gained an understanding of client needs and expectations; an understanding of effectives and efficient management processes to achieve specified outcomes; team building skills; financial and evidence based soundness, and preparedness to be innovative to ensure new strategies and initiatives are fully evaluated.
Evaluation of Community Care recruitment and selection methodologies
Blue Cross commissioned a review of the existing recruitment and selection methods for its community care workers (both certificate and non-certificate qualified). The aim of the review was to identify recruitment and selection deficiencies and provide recommendations for evidence based work practices to be adopted by the HR department to improve the quality of care staff recruited.
Review of Direct Care Worker (DCW) orientation/induction program
Following on from the recruitment and selection process review, Blue Cross commissioned a review of the effectiveness of the DCW orientation/induction program. The objective was to identify any inconsistencies, the currency of information, the policies and procedures and to assess the effectiveness of services provided by the HR Department. The review culminated with the formulation of a set of recommended action items to be implemented to improve the program’s effectiveness.
Review of the administration of direct care worker police checks
Blue Cross commissioned a review to explore other processes and approaches to the administration and renewal of care worker police checks. This project involved:
- Developing a situational analysis of the existing police check process (including efficiency, cost, challenges, risks and barriers to change);
- Exploring new opportunities and providers of police checks;
- Developing a cost/benefit and viability analysis of proposed alternatives as well as accompanied recommendations.
Web Based Software Development & Implementation
Martin also brings to HOI expertise in the end-to-end development of web based health care rostering/scheduling systems. Horizon Resources successfully designed and developed customised web based software applications specifically for the health and aged care industry. He has expertise in the software development lifecycle, creating functional specifications, user acceptance testing and business readiness.
Review of ATO’s Channel Management Strategies
As Assistant Director of the Australian Taxation Office Relations, Martin led a team of Business analysts that performed needs analysis, scenario analysis and developed implementation plans for improving the usage efficiency of the ATOs communications channels. This involved included:
- Developing National Corporate Practice Statements (NCPS’s) for best practice administration of the ATOs email communication channel;
- Developing and implementing the national communication strategy for the ATOs use of email as a client communication channel.
Web based training solutions – Online Tax Agent and Business Portal
Whilst employed at the ATO, in his role as the Business Readiness Manager – Web Applications Martin:
- Led a team of 5 staff that developed and implemented training of a national web based software application to approx. 5,000 staff nationally;
- Implemented a call centre training program and scripting development for all ATO call centers in relation to a new web based application;
- Represented the ATO as a senior delegate to directly work with high profile external keeping software companies to develop web services between the ATO and their software applications;
- Developed a Web Based Training product for the software application to up-skill 20,000 clients;
- Developed and implemented national training packages to call centre and contact staff for the ATO’s business and tax agent portals.