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Name: Mark Miller

E-mail: info@hoi.com.au

Qualifications:

• Bachelor of Economics
• Chartered Accountant
• Member Australian Institute of Company Directors

Specific Competence:

Mark has worked at senior level in the health and human service industry for 24 years.  He has worked in consulting for 11 years and executive line management positions (area based metropolitan teaching health service, regional and rural health services and a health department) in NSW and South Australia for 13 years.    He has worked as a consultant with Ernst and Young’s national health and community service consulting practice and for the World Bank.  Mark is a board member of a major welfare organisation in South Australia.

Sectors Mark has worked in include acute health, primary health and prevention, mental health, disability, aged care, community services and international development.

As an executive his responsibilities included business services, finance, human resources, risk management, information services, planning, service development, asset management/capital works and a range of other support services.  Mark has advised a number of organisations on the development of their services and developed business cases in the context of national reforms. He has reviewed national health and local health systems and assisted in developing many strategic and business plans. Mark has also implemented a balanced scorecard reporting approach into a number of organisations.

Consulting assignments Mark has been responsible for include:

• the review of Australia’s Innovative Homeless Youth Health program jointly funded by the Commonwealth and States;
• the evaluation of the Pathways Home program funded through the Australian Health Care agreements;
• the evaluation of Australian Better Health Initiative (SA) and the Do it for Life Health program;
• a review of the Healthy Horizons Framework for the development of rural health in Australia;
• an evaluation of the feasibility of mobile MRI services in Australia;
• the development of a governance structure  for the National Eye and Tissue Transplantation Network for eye and tissue banks including an analysis of supply, demand and capacity for eye and tissue nationally;
• a study, to assess the need and future trends for organ transplants in Australia and development of an economic model to assess the benefit of transplantation;
• an assessment of the demand for HIV pathology services in NSW and the development of a costing model;
• a review of Medicare Ineligible HIV patients in Australia;
• the development of business plans for the Rural Health Workforce Australia and it member state based Rural Workforce Agencies;
• facilitation of governance and policy workshops for Divisions of General Practice;
• an evaluation of an aged care psychiatric bed substitution pilot program in Victoria;
• major review and benchmarking study involving 21 State Government Nursing Homes in Queensland and the private sector to identify areas of potential management improvement. A funding model was developed and implemented;
• developed, monitored, supported and evaluated the national Australian improved patient simplified billing service trials over a period of twelve months (this was a major Commonwealth national reform project involving the major financing agency (Medicare) and hospitals from across Australia);
• undertaking a business risk  and management assessments for large human service organisations;
• a detailed costing and charging study for the IT component of a large ($1.7 billion) publicly listed company;
• internationally a key member Papua New Guinea health sector independent review team for 5 years, the monitoring and evaluation adviser for the Fiji health sector as well as conducting numerous other assignments in Samoa and the Solomon Islands involved in improving financial management and procurement  performance.