Our People

Lilian Lazarevic
Managing Director

Lilian has been a management consultant for over 20 years and has extensive experience in the health industry at policy and health service provider levels. Lilian joined HOI as a Partner in January 2006 and in early 2010 became the sole owner/director of HOI. She was a Director of Healthcare Management Advisors for six years (1999 to 2005), the Director of KPMG’s National Health Care Consulting practice from 1991 to 1996 and then Managing Director of HealthTech Australia for three years. Lilian is a highly experienced management consultant and is best known for her work in project managing and leading a range of projects of national significance in the areas of program, service model and economic evaluations; activity based costing and funding and information systems strategic planning and management. She has earned a reputation for achieving high quality results in complicated projects through a combination of highly developed technical skills, and project management and leadership ability.

The portfolio of major projects for which Lilian has been responsible for directing and managing include:

AHMAC national review of issues impacting on the length of stay for older persons in both the acute and sub-acute sectors
National review of the Royal Flying Doctor Service
National review of Paediatric Palliative Care service models
National review of breast cancer service models
Development of the National Activity Based Framework and Implementation Plan
Evaluation of the supply and demand trends for eye and tissue donation and transplantation in Australia
Review existing regulatory frameworks relating to solid organs and tissues and reproductive tissue
Review of the Jean Hailes Founding public health education programs
Evaluation of the Victorian Better Skills, Best Care Service-Wide Initiative
NSW Health Review of Mental Health Aged Care partnership Initiative
Review of the National Homeless Youth Health Services Program
Evaluation of the Victorian Needle and Syringe Program
Evaluation of the Pathways Home Program
Review of the Quality Use of Diagnostic Imaging Program
Scoping of Victorian clinical trials strategy
Review of the HACC social support and respite system in Victoria
Evaluation of the state-wide infant hearing screening program in NSW
Review of Medihotels for the Department of Health and Ageing
Review of the operational activities, funding and governance arrangements of the Royal Flying Doctor Service
Review of Victorian public hospital Emergency Department staffing configurations and funding options
Development of the Hepatitis C Resource Manual for DoHA
Evaluate the operations of the Rapid Assessment Units established by Specialist Medical Colleges
Pricing review for the Oral Health Centre, Western Australia and benchmark analysis of dental costs with the dental services in Victoria and South Australia
Impact analysis of population based funding on rural health services
Cost benefit analysis of three NSW hospital substitution models of care
Performance Audit of NSW Out of Hospital Care Program
Evaluation of the Individual Psychosocial Rehabilitation and Support Services Program
Process and outcomes evaluation of the Positive Futures Initiative in Queensland
Evaluation of the Victorian Needle and Syringe Program
Provision of strategic and technical advice to the NSW Ministry of Health regarding the implementation of the National Health Reform Agreement including mental health reforms
Review the health and social support needs of the ageing Croatian, Ukrainian and Belarusian Communities in South Australia
Evaluation of community based perinatal mental health services provided by the St John of God Health Care Raphael Centre

Andrew Alderdice
Associate Director

Andrew has just over 30 years’ experience in health and community services as; a management consultant in both Australia and developing countries, a senior executive in Government health services (including as a Chief Executive) and originally as a clinician.

More specifically, Andrew has worked in Government Health Services as a senior executive for more than 15 years and as a self-employed consultant for seven (7) years in mainstream Australian health services, Aboriginal Health and in developing countries, specifically PNG and Samoa. Andrew commenced his career as a nurse.

Andrew joined HOI as a Manager at the beginning of 2008 and was appointed as an Associate Director in early 2010. In that period, Andrew has participated in more than 35 service planning, service model review, literature review and evaluation projects. This has included a broad range of program areas including: Indigenous Health, STIs and BBVs, Mental Health, Dual Disability (Intellectual Disability/Mental Health), Diabetes, Early Triage (cardiac), Informed Consent, Cancer Clinical Trials, Community Advisory Boards to Health Services, Recruitment and Retention and Workforce review/redesign. Additionally, Andrew spent time as the practice leader for HOIs New Zealand office.

Relevant consulting assignments include

Evaluation of the National Lead Clinicians Initiative for the Department of Health and Ageing
Governance and Management support for the establishment of the Red Lily Health Board in West Arnhem Land
Review of performance and accountability for the delivery of health service by Laynhapuy Homelands Aboriginal Corporation in East Arnhem
Evaluation of the Cape York Wellbeing centres for OATSIH
Development of Program Logic to inform the Strategic Investment Framework of the Department of Children and Families in NT
Project director for the evaluation of the school based edible gardens project
A National Scoping Study for the development of a culturally appropriate mental health toolkit for practitioners working with Aboriginal and Torres Strait Islander people
Evaluation of the Opiate Pharmacotherapy Program in the NT
Evaluation of the GLBTI Youth Suicide Prevention Initiative in Victoria
Evaluation of the Indigenous Adolescent Sexuality Education Program for NT Health
Evaluation of the Queensland Health HIV/AIDS, Hepatitis C and Sexually Transmitted Infections Strategy with a focus on the success of the whole-of-sector partnership arrangements
Develop a Workforce Development Strategy for the HIV and HCV workforce in South Australia Evaluation of the Australian Better Health Initiative in South Australia
Review of the AHMAC Healthy Horizons Framework review
Developing a business case for an innovative Diabetes service model for Southern Victoria
Evaluation of the National Diabetes Medication Assistance Service (DMAS) involving 800 community pharmacies
Review of the training and information resources to support the National DMAS program
Reviewing the effectiveness of the Community Advisory Sub-Committees of Health Boards to Victorian Public Hospitals and making recommendations regarding their future
Evaluation of the Homelessness and Accommodation Initiative for Aboriginal people throughout NSW (12 sites)
Review of an Innovative Accommodation Support Initiative (Drop-in service) for Aboriginal people with a disability in northern NSW
Evaluation of an innovative service model of ‘Mental Health Shared Care with the GP’ for the SA Department of Health
Evaluated the Victorian Dual Disability Service (VDDS) Enhanced Regional Service Response (ERSR)
Reviewed the Service Models for Specialist Services for DHS, Disability Services Division (DSD) including undertaking a review of existing service models in place both nationally and internationally for the provision of Disability Specialist (Behaviour Intervention) Services
Evaluation of the NSW Young Persons in Residential Aged Care program – the transition of people under 50yo with a disability from aged care to more appropriate accommodation
Evaluation of the introduction of new perinatal infant mental health teams in NSW
Evaluated four South Australian pilot demonstration projects for Carer Support and Respite for carers of people with a mental illness
Project Director for Stocktake of Supportive Care Services for Adults with Cancer and Development of an Implementation Plan (NZ)
Review of clinical trial activity in Victoria for the Victorian Cancer agency
Stocktake of clinical validation activity and development of an options paper Project Managed
Evaluation of the Mental Health Shared Care Initiative for the SA Department of Health
Stocktake and review of the electronic oral health record system across NZ
Project managed a review of the Early Triage for Acute Myocardial Infarction pilot project for NSW Health
Development of an Evaluation Framework for the Australian Health Care Centre Network
Mental Health Bed Based Service Review for Goulburn Valley Health
Review of the RANZCP rural retention program
Review of the medical radiation profession workforce in Queensland
Developed a recruitment and retention strategy for the Northern Mallee Primary Care Partnership in Victoria
Analysed and reported on a staff perception survey for the Victorian Better Skills Better Care project

Prior to joining HOI Andrew worked as a self-employed consultant. Projects he managed included:

Managing the Mutitjulu Community Health Service (MCHS) whilst under ORIC administration;
Assisted in the transition of Aged Care Services from MCHS to Frontier Services (Uniting Church of Australia) and provided ongoing support for the development and implementation of the NRCP, Community Aged Care Packages and HACC programs within the new service;
Undertaking a Needs Assessment & Service Planning for a Regional Health Service in SA;
Evaluation of National Suicide Prevention Program for Centacare Family Services,
Health Planning and HR advisory roles for the Ministries of Health in PNG and Samoa.

One of Andrew’s major strengths is his engaging character that enables him to develop strong relationships with people from wide and varied backgrounds and thus allow for obstacles to be overcome and achievements realised. Andrew’s personal attributes are complemented by technical skills in planning, project management, program evaluation and are underpinned by a clinical background and relevant tertiary qualifications.

Darren Button
Manager

Darren is a skilled manager who delivers effectives project management with an emphasis on relationship management and project outcomes. He is as skilled in the boardroom and he is in the field and you will find him professional, warm and insightful and above all, a valued member of your team.
Darren worked for PricewaterhouseCoopers for more than 10 years in Australia, United Kingdom and Asia before commencing as an executive in a number of listed and high profile private sector companies in the services sector (including healthcare). More recently Darren was an Executive Director with has worked Southern Adelaide Health Service (SA Health) and has now been a manager with HOI more than 3 years.
Darren has led a range of projects for HOI over the last three years including program evaluations, strategic reviews, funding and efficiency reviews and financial and economic analysis. Darren’s projects have seen him working with customers, community health providers, NGO service providers and tertiary services predominantly in the disability, mental health, and alcohol and other drugs sectors.

Notable consulting assignments include:

Evaluation of the young persons in residential aged care program in NSW (Department of Human Services, NSW)
Evaluation of the Positive Futures Initiative in Queensland (Department of Communities, Qld)
Reducing Risky Drinking Evaluation (Department of Human Services – Victoria)
Evaluation of the COAG Supporting Measures Relating to Needle & Syringe Programs in Victoria (Department of Human Services – Victoria)
Review of the HIV/HCV Workforce Development Model in South Australia (SA Health)
Research to inform decision making about the use of smart assistive technology as an integrated component of service delivery for specialist disability and community care services for people with a disability (Department of Communities, Qld).
Review of the current Goulburn Valley Area Mental Health Services (GVAMHS) acute and aged bed based service models and recommend options for enhanced and sustainable models of care within the catchment of GV Health.
Evaluation of St John of God Health Care community-based early intervention perinatal and infant mental health services (Raphael Services) that are located in Western Australia, Victoria and New South Wales.
Review of the Community Nursing Program Classification System (DVA)
Evaluation of the GLBTI Youth Suicide Prevention Initiative (Victoria)

Mark Miller
Manager

Mark has worked at senior level in the health and human service industry for 24 years. He has worked in consulting for 11 years and executive line management positions (area based metropolitan teaching health service, regional and rural health services and a health department) in NSW and South Australia for 13 years. He has worked as a consultant with Ernst and Young’s national health and community service consulting practice and for the World Bank. Mark is a board member of a major welfare organisation in South Australia.

Sectors Mark has worked in include acute health, primary health and prevention, mental health, disability, aged care, community services and international development.

As an executive his responsibilities included business services, finance, human resources, risk management, information services, planning, service development, asset management/capital works and a range of other support services. Mark has advised a number of organisations on the development of their services and developed business cases in the context of national reforms. He has reviewed national health and local health systems and assisted in developing many strategic and business plans. Mark has also implemented a balanced scorecard reporting approach into a number of organisations.

Consulting assignments Mark has been responsible for include:

the review of Australia’s Innovative Homeless Youth Health program jointly funded by the Commonwealth and States;
the evaluation of the Pathways Home program funded through the Australian Health Care agreements;
the evaluation of Australian Better Health Initiative (SA) and the Do it for Life Health program;
a review of the Healthy Horizons Framework for the development of rural health in Australia;
an evaluation of the feasibility of mobile MRI services in Australia;
the development of a governance structure for the National Eye and Tissue Transplantation Network for eye and tissue banks including an analysis of supply, demand and capacity for eye and tissue nationally;
a study, to assess the need and future trends for organ transplants in Australia and development of an economic model to assess the benefit of transplantation;
an assessment of the demand for HIV pathology services in NSW and the development of a costing model;
a review of Medicare Ineligible HIV patients in Australia;
the development of business plans for the Rural Health Workforce Australia and it member state based Rural Workforce Agencies;
facilitation of governance and policy workshops for Divisions of General Practice;
an evaluation of an aged care psychiatric bed substitution pilot program in Victoria;
major review and benchmarking study involving 21 State Government Nursing Homes in Queensland and the private sector to identify areas of potential management improvement. A funding model was developed and implemented;
developed, monitored, supported and evaluated the national Australian improved patient simplified billing service trials over a period of twelve months (this was a major Commonwealth national reform project involving the major financing agency (Medicare) and hospitals from across Australia);
undertaking a business risk and management assessments for large human service organisations;
a detailed costing and charging study for the IT component of a large ($1.7 billion) publicly listed company;
internationally a key member Papua New Guinea health sector independent review team for 5 years, the monitoring and evaluation adviser for the Fiji health sector as well as conducting numerous other assignments in Samoa and the Solomon Islands involved in improving financial management and procurement performance.

Hayley Wood
Senior Consultant

Hayley brings knowledge from the public, private and not-for-profit sectors and is particularly skilled at developing innovative solutions for service models, evaluation frameworks, data collection design and program logic.

Hayley has been associated with HOI since 2004, with experience in conducting program evaluations and service model reviews across a range of areas including mental health, aged care, health workforce, health call centres, chronic disease, youth and drug and alcohol at primary, community and tertiary health service levels. She is equally able to consult with medical and health professionals and health consumers alike, including mental health, drug and alcohol service users and young people.

Previous roles include Business Development at Mission Australia and primary health care reform at SA Health.

Notable consulting assignments include:

Evaluation of Quit SA Services (SA)
Evaluation of In-home Telemonitoring Trial (Commonwealth)
Development of a Business Case for the Emergency Mental Health Response Strategy (SA)
Evaluation of the Diabetes Pilot Program (Commonwealth)
Evaluation of Southern Health's Psychiatric Triage Service (Vic)
Evaluation of Rapid Assessment Units in Specialist Medical Colleges (Commonwealth)
Evaluation Framework for the National Health Call Centre Network (Commonwealth)
Better Skills, Best Care Service-Wide Projects Evaluation (Vic)
Review of Medihotels (Vic)

Charlotte Paton
Consultant

Charlotte was recently appointed to HOI and brings with her a background in law and psychology. Whilst she has a strong understanding of all key areas of this field, she is has a particular interest in mental health. Her knowledge also extends to statistical interpretation and data analysis.

Since joining HOI, Charlotte has been involved in a number of projects, including:

Mental health bed-based services review for Goulburn Valley Area Mental Health Service;
Governance Support for the Red Lily Health Board (NT);
Evaluation of Quit SA Services;
Proess and outcomes evaluation of the Lead Clinicans Group (Department of Health and Ageing);
Evaluation of the Healthy Equal Youth Program (a youth support service of same sex attracted and sex and gender diverse youth);
Research to inform decision making about the use of smart assistive technology as an integrated component of service delivery for specialist disability and community care services for people with a disability for Queensland Government Department of Communities;
Evaluation of St John of God Health Care community-based early intervention perinatal and infant mental health services (Raphael Services) that are located in Western Australia, Victoria and New South Wales;
Evaluation of Cape York Wellbeing Centres, Department of Health and Ageing, Australian Government;
Evaluation of the Aboriginal Housing and Accommodation Support Initiative, SA Health;
Evaluation of needs assessment and case management tools in the humanitarian settlement service, Department of Immigration and Citizenship;
Review of the Opiate Pharmacotherapy Program (NT); and

Charlotte has conducted a number of literature reviews in the psychology field, including those based on:

Current and future trends in the neuro-imaging of psychopaths
The impact of memory deficits (including memory consolidation and retrieval) on witness testimony in criminal trials
The moral development and potential for delinquency in adolescents
The development and perpetuation of personality disorders in victims of crime and in criminals.

She has also conducted statistical analysis that focused on:

The impacts of the Big 5 personality types (openness, conscientiousness, extraversion, agreeableness and neuroticism) on road rage and road aggression
The regression of multiple variables on levels of depression and anxiety
An analysis of variance in levels of stress.

Prior to her appointment at HOI, Charlotte worked as a Legal Research Assistant at Anthony Mason Chambers for a number of Barristers and Queen’s Counsel, principally researching corporate and commercial law.

Sally Nguyen
Consultant

Sally is a consultant with Health Outcomes International joining the firm in January 2011. Since working at HOI, Sally has been involved in a wide range of projects across health and community sectors, mental health, housing and disability. These projects have included program and project evaluation, and service evaluations. Sally also has strong experience in ethics and has the key responsibility for coordinating many of the firms HREC applications.

Prior to joining HOI, Sally worked successfully in a number of roles across non-government, State government and Commonwealth government health agencies. She began her career with SA Health working on chronic disease prevention and intervention policy and program management. Sally then moved on to support the development, implementation, management and evaluation of the Healthy Youth Program with the Centre for Health Promotion. She has also worked with Menzies School of Health Research where she supported 97 Indigenous Health Services across Australia in the areas of continuous quality improvement and data management to meet the requirements of the Healthy for Life Program.

Sally's specific interests are around social and cultural determinants of health with special regard to community based approaches to health.

Notable consulting assignment include:

Evaluation services for the ACT Pilot Workplace Health Promotion Program. (ACT)
Development of common assessment tools for FaHCSIA (National)
Conduct and assist with stakeholder consultations as part of the Positive Futures Initiative. (QLD)
Evaluation of the Aboriginal Housing and Accommodation Support Initiative (NSW)
Evaluation of the new Perinatal and Infant Mental Health Teams (NSW)
Evaluation of the Intermediate Care Centres (SA)
Evaluation of the Housing and Accommodation Support Partnership (SA)
Evaluation of the Gay, Lesbian, Bisexual, Transgender and Intersex Youth Suicide Prevention Initiatives (VIC)
Monitoring and evaluation of the Indigenous and Adolescent Sexuality Education Project (NT)
Impact evaluation of the ACT Pilot Workplace Health Promotion Program (ACT)
Development of the Common Assessment Tool (National)
Evaluation of the HIV, Hepatitis C and Sexually Transmissible Infections Strategy 2005-2011 (QLD)

Steve Johnson
Corporate Services

Steve is the Corporate Services Manager for Health Outcomes International and looks after our accounts and IT infrastructure

Ariana Mancarella
Consultant

Ariana has over 12 years experience in the healthcare industry and extensive experience in delivering pathology services within the tertiary public hospital sector. During this time, Ariana developed strong skills in the assessment and validation of health technologies, reviewing and benchmarking processes against industry standards and performing complex diagnostic tests to deliver optimal patient outcomes. Ariana enthusiastically shared her knowledge and experiences through training laboratory scientific and clinical staff, and authoring papers which she presented at state and national conferences. These experiences enable Ariana to effectively communicate and build relationships with a wide range of tertiary and primary healthcare professionals.
Since joining HOI in 2012, Ariana has been involved in a range of projects in the mental health, community health and tertiary healthcare sectors. These projects have included program and project evaluation, review of patient classification systems and costing of health services. Ariana is actively involved in all aspects of the projects she’s involved with and provides project management support.

Notable consulting assignment include

Review of Nationally Funded Centres Paediatric Heart Transplant Program (Department for Health and Ageing)
Evaluation of the Housing and Accommodation Support Partnership (HASP) Program (SA Health)
Community Nursing Program, Review of the Classification System and Associated Schedule of Item Number and Fees (Department of Veterans’ Affairs).
Evaluation of Cape York Wellbeing Centres (Department of Health and Ageing, Australian Government)
Evaluation of Selected Victorian Child and Youth Mental Health Reform Initiatives (Department of Health, Victoria)

Chanel Beagley
Associate Consultant

Chanel has recently joined HOI as an Associate Consultant. Prior to her appointment Chanel worked for over 10 years in the Customer Service Industry both interstate and overseas. This work included:

Coordination of Berth Leasing and Contracts
Data Entry
Administrative support
Switchboard Operations
Trained Staff in Front Desk Operations

Chanel provides administrative support to the staff at Health Outcomes International and is currently working on the following projects:

Process and Outcomes Evaluation of the Lead Clinicians Group, Department of Health and Ageing
Paediatric Transplants, Department of Health and Ageing
Department of Immigration and Citizenship

Dr Daniel Tyson
Associate Manager

Daniel has recently come back to HOI as a Manager. Daniel was the Managing Director and co-founder of Health Outcomes International from 1997 to 2003, focusing on areas of policy and program evaluation, Indigenous health, community services and aged care services planning.

Daniel has been a management consultant for 24 years and has over 18 years experience in the health industry. He has held a number of senior consulting positions including Associate Director of KMPG Health Care and Life Sciences Consulting, Co-owner and Director of Yaran Business Services and the Owner and Managing Director of Tyson research and evaluation.

The portfolio of major projects for which Daniel has managed, co-managed or played a major role in, include:

Evaluation of Metro Home Link (Advanced Community Care Association): Funded by the SA Department of Health. Aims to prevent hospitalisation (and/or generate early discharge) through the provision of home-based care.
Review of Jewish Care Community Services (Victoria): Review and re-positioning of Jewish Care’s community services program following merger of Jewish Care Aged Care and Jewish Care Community Services.
Evaluation of the Human Services Research and Innovations Program (HSRIP): HSRIP initiative of the SA Department of Human Services spans three areas: Research, Innovation, and New Researchers. Evaluation examined performance of HSRIP and included recommendations
Evaluation of the ‘Equity, Responsiveness, and Access’ (ERA) project: Project trialled across five rural sites in SA. Aimed to improve access to community health and HACC services through the use of an intake protocol.
Review of geriatric day care, respite, nursing homes & hostels in the ACT: Provided expert advice to ACT House of Assembly Inquiry into Aged Care Services in the ACT. Report published.
Development of a Monitoring and Evaluation Framework for the COAG Illicit Drug Iniviatives (‘Tough on Drugs’): Framework informed future policy discussions on strategies addressing the use of illicit drugs. Framework development led to evaluation.
Policy evaluation of the Victorian ‘Turning the Tide’ Illicit Drug Strategy: Invited tender. Premier Jeff Kennett’s Victorian drug strategy. Report published by Vic Govt.
Evaluation of HIV/AIDS and Infectious Diseases Services in Victoria: The final report was originally published on the Department of Human Services website.
Development of the National Evaluation Framework for Coordinated Care Trials: Defined the evaluation processes and data requirements for the national evaluation of the Coordinated Care Trials. Included numerous evaluation and data collection workshops across Australia.
Evaluation of the NSW HepCare (Hepatitis C) Case Management Trial: The full evaluation report was published by the Commonwealth in August 2001
Evaluation of Supported Accomodation Assistance Program (SAAP) - Mark 3: Final report to South Australian Department of Human Services. Provided input to National Evaluation of SAAP 3
Review of Respite Care Services in South Australia: The Department of Human Services published the full review in December 1999. (ISBN 0 7308 9061 9)
Redevelopment of Canberra’s public hospitals: Responsibility for hospital bed demand modeling. Member of several working parties. Resulted in closure of the former Royal Canberra Hospital and re-development of Woden Hospital as a teaching hospital.
Motor Accident Commission (SA). SA Centre for Trauma & Injury Recovery: Assist in design of South Australian Centre for Trauma and Injury Recovery. Aims to produce better outcomes for injured CTP claimants
Emergency and Critical Care Services Plan (Hume Region - Victoria): Plan outlined a sustainable strategy for the provision of emergency and critical care services for the Hume Region.
ACT Health Dept - Ten Year Services Plan: Developed Health and Community Services Plan for the ACT.
Strategic Plan for Maternity Services (Hume Region - Victoria): Plan implemented across Hume Region. June 2001 interim evaluation of MSES strategy identified strengths in Hume strategy.
Outcomes measurement in the compensable road injury sector: Development of a position paper and business case for the establishment of a common, agreed approach to the measurement of health and other outcomes in the compensable road injury sector
Development of a ‘Participating Provider Network’ in the SA Injury Compensation Sector: PPN aims to improve health and social outcomes for persons injured in the workplace and on the road. Initiative of TRACsa, Workcover SA, SA Motor Accident Commission
Development of a business intelligence and data analysis platform – ‘Injury Recovery Information System’ (IRIS): IRIS established as a core data platform for the work of TRACsa. Lead conceptual design of IRIS. IRIS was developed by Prometheus Information Pty Ltd, the developers of Healthwiz
Training workshops for Commonwealth’s Extended Aged Care at Home (EACH) program: Conducted introductory information and training workshops for aged care providers in all States and Territories (with Anne Markiewicz & Associates)
General Practice Microeconomic Reform Program - Virtual Amalgamation : Study identified collaborative models of practice between general practitioners which does not involve co-location, and extending to virtual or IT-based amalgamations.
Accreditation of General Practices (in association with Dr P Mara, Dr R Vining, and Dr J Braithwaite): Demonstration Trials of GP Accreditation led to the implementation of general practice in Australia
Development of options for mainstreaming of maternity services program funding in Victoria: Full report originally published by the Victorian Department of Human Services on its website.
The development of a methodology to cost teaching and training in public hospitals: Report published and widely circulated and cited
Australian National AN-DRG Costing Study including the National DRG Service Weights Studies for pathology and imaging): Largest health product costing study undertaken in Australia. Included evaluation workshops and software training workshops for all participating hospitals in all States and Territories. Various reports and articles published.
Evaluation and Validation of Schedule of Fees for Community Nursing Services: Series of reports for Department of Veterans Affairs.
Development of a whole-of-government ‘Cultural Inclusion Framework’ (SA Office for the Commissioner of Public Employment): Assisted in the development and writing of a comprehensive cultural inclusion framework as part of the SA Social Inclusion Unit’s program to address socially and economically marginalised South Australians. Framework focused on protocols and processes for Aboriginal and Torres Strait Islander persons
Trust management services, Martu Idja Banyjima (MIB) Trust: Comprehensive trust management services provided to Martu Idja Banyjima Charitable Trust. The trust was initially established as a consequence of a major production agreement between the Martu Idja Banyjima peoples of the Pilbara and BHP Billiton
Marathon Resources Ltd: Assist Marathon in the preparation of a Native Title Mining Agreement with the Adnyamathanha people for the Mt Gee uranium project
Tappa Iri Business Centre (TIBC): Contract management of TIBC on behalf of Kaurna peoples of the Adelaide plains. TIBC provides cultural heritage services and is a labour hire and business support initiative
Northwest Shelf Venture Consortium (NWSVC): Comprehensive feasibility study of the merits of NWSVC establishing an Indigenous Enterprise Centre in the Shire of Roebourne (West Pilbara)
Gimbulki Services Pty Ltd: Assisted Gumbulki (principal Eddie Fry) in its role in the establishment of Noel Pearson’s Cape York Partnerships initiative
Evaluation of the ATSIC Army Community Assistance Program (AACAP): Extensive Aboriginal community and agency consultations. Project is flagship program involving collaboration between ATSIC, Army, and Commonwealth Dept of Health in the provision of housing and other infrastructure to Aboriginal communities in remote areas.
Mulba Radio (Port Hedland): Preparation of a business plan and Shared Responsibility Agreement for an Indigenous Radio Station based in Port Hedland WA
Strategic business plan for Kaingi Yuntiwarrin: Kaingi Yuntiwarrin was the major Aboriginal organisation in the Riverland. It focused on alcohol and drug issues. Consultations with Aboriginal community & organisations, and mainstream agencies.
Primary Health Care Access Plan for Aboriginal and Torres Strait Islander people living in the Riverland of SA: Initiative of the Commonwealth Department of Health & Ageing. Aims to improve access by Aboriginal people to primary health care services.
Pt Hedland Community Development Employment Program (CDEP): Development of a commercial business arm for an Aboriginal CDEP in Pt Hedland WA

Natalia Hubczenko
Manager

Natalia was is a highly experienced management consultant with extensive experience (15 years) in the health policy and service delivery sector. During this period she held a number of senior positions at hospital and regional health levels, having responsibility for funding allocation and budgetary monitoring at the Royal Adelaide Hospital and the Central Northern Adelaide Health Service. From August 2007 to July 2009 she was employed as the Director, Health System Performance with SA Health and was responsible for Contract Management, Health System Performance and Elective Surgery Strategy, development of annual Performance Agreements between the Chief Executive, SA Health and Regional Chief Executive Officers, and development of a performance framework for health services.

She commenced her consulting career with HOI in 2009 as Associate Director continued to provide consulting services to the health and education sectors as an independent consultant from 2010 to 2013.

Our People

Lilian Lazarevic Managing Director

Andrew Alderdice Associate Director

Darren Button Manager

Mark Miller Manager

Hayley Wood Senior Consultant

Charlotte Paton Consultant

Sally Nguyen Consultant

Steve Johnson Corporate Services

Ariana Mancarella Consultant

Chanel Beagley Associate Consultant

Dr Daniel Tyson Associate Manager

Natalia Hubczenko Manager