Our People

Lilian Lazarevic
Managing Director

Lilian has been a management consultant for over 20 years and has extensive experience in the health industry at policy and health service provider levels. Lilian joined HOI as a Partner in January 2006 and in early 2010 became the sole owner/director of HOI. She was a Director of Healthcare Management Advisors for six years (1999 to 2005), the Director of KPMG’s National Health Care Consulting practice from 1991 to 1996 and then Managing Director of HealthTech Australia for three years. Lilian is a highly experienced management consultant and is best known for her work in project managing and leading a range of projects of national significance in the areas of program, service model and economic evaluations; activity based costing and funding and information systems strategic planning and management. She has earned a reputation for achieving high quality results in complicated projects through a combination of highly developed technical skills, and project management and leadership ability.

The portfolio of major projects for which Lilian has been responsible for directing and managing include:

AHMAC national review of issues impacting on the length of stay for older persons in both the acute and sub-acute sectors
National review of the Royal Flying Doctor Service
National review of Paediatric Palliative Care service models
National review of breast cancer service models
Development of the National Activity Based Framework and Implementation Plan
Evaluation of the supply and demand trends for eye and tissue donation and transplantation in Australia
Review existing regulatory frameworks relating to solid organs and tissues and reproductive tissue
Review of the Jean Hailes Founding public health education programs
Evaluation of the Victorian Better Skills, Best Care Service-Wide Initiative
NSW Health Review of Mental Health Aged Care partnership Initiative
Review of the National Homeless Youth Health Services Program
Evaluation of the Victorian Needle and Syringe Program
Evaluation of the Pathways Home Program
Review of the Quality Use of Diagnostic Imaging Program
Scoping of Victorian clinical trials strategy
Review of the HACC social support and respite system in Victoria
Evaluation of the state-wide infant hearing screening program in NSW
Review of Medihotels for the Department of Health and Ageing
Review of the operational activities, funding and governance arrangements of the Royal Flying Doctor Service
Review of Victorian public hospital Emergency Department staffing configurations and funding options
Development of the Hepatitis C Resource Manual for DoHA
Evaluate the operations of the Rapid Assessment Units established by Specialist Medical Colleges
Pricing review for the Oral Health Centre, Western Australia and benchmark analysis of dental costs with the dental services in Victoria and South Australia
Impact analysis of population based funding on rural health services
Cost benefit analysis of three NSW hospital substitution models of care
Performance Audit of NSW Out of Hospital Care Program
Evaluation of the Individual Psychosocial Rehabilitation and Support Services Program
Process and outcomes evaluation of the Positive Futures Initiative in Queensland
Evaluation of the Victorian Needle and Syringe Program
Provision of strategic and technical advice to the NSW Ministry of Health regarding the implementation of the National Health Reform Agreement including mental health reforms
Review the health and social support needs of the ageing Croatian, Ukrainian and Belarusian Communities in South Australia
Evaluation of community based perinatal mental health services provided by the St John of God Health Care Raphael Centre

Andrew Alderdice
Associate Director

Andrew has just over 30 years’ experience in health and community services as; a management consultant in both Australia and developing countries, a senior executive in Government health services (including as a Chief Executive) and originally as a clinician.

More specifically, Andrew has worked in Government Health Services as a senior executive for more than 15 years and as a self-employed consultant for seven (7) years in mainstream Australian health services, Aboriginal Health and in developing countries, specifically PNG and Samoa. Andrew commenced his career as a nurse.

Andrew joined HOI as a Manager at the beginning of 2008 and was appointed as an Associate Director in early 2010. In that period, Andrew has participated in more than 35 service planning, service model review, literature review and evaluation projects. This has included a broad range of program areas including: Indigenous Health, STIs and BBVs, Mental Health, Dual Disability (Intellectual Disability/Mental Health), Diabetes, Early Triage (cardiac), Informed Consent, Cancer Clinical Trials, Community Advisory Boards to Health Services, Recruitment and Retention and Workforce review/redesign. Additionally, Andrew spent time as the practice leader for HOIs New Zealand office.

Relevant consulting assignments include

Evaluation of the National Lead Clinicians Initiative for the Department of Health and Ageing
Governance and Management support for the establishment of the Red Lily Health Board in West Arnhem Land
Review of performance and accountability for the delivery of health service by Laynhapuy Homelands Aboriginal Corporation in East Arnhem
Evaluation of the Cape York Wellbeing centres for OATSIH
Development of Program Logic to inform the Strategic Investment Framework of the Department of Children and Families in NT
Project director for the evaluation of the school based edible gardens project
A National Scoping Study for the development of a culturally appropriate mental health toolkit for practitioners working with Aboriginal and Torres Strait Islander people
Evaluation of the Opiate Pharmacotherapy Program in the NT
Evaluation of the GLBTI Youth Suicide Prevention Initiative in Victoria
Evaluation of the Indigenous Adolescent Sexuality Education Program for NT Health
Evaluation of the Queensland Health HIV/AIDS, Hepatitis C and Sexually Transmitted Infections Strategy with a focus on the success of the whole-of-sector partnership arrangements
Develop a Workforce Development Strategy for the HIV and HCV workforce in South Australia Evaluation of the Australian Better Health Initiative in South Australia
Review of the AHMAC Healthy Horizons Framework review
Developing a business case for an innovative Diabetes service model for Southern Victoria
Evaluation of the National Diabetes Medication Assistance Service (DMAS) involving 800 community pharmacies
Review of the training and information resources to support the National DMAS program
Reviewing the effectiveness of the Community Advisory Sub-Committees of Health Boards to Victorian Public Hospitals and making recommendations regarding their future
Evaluation of the Homelessness and Accommodation Initiative for Aboriginal people throughout NSW (12 sites)
Review of an Innovative Accommodation Support Initiative (Drop-in service) for Aboriginal people with a disability in northern NSW
Evaluation of an innovative service model of ‘Mental Health Shared Care with the GP’ for the SA Department of Health
Evaluated the Victorian Dual Disability Service (VDDS) Enhanced Regional Service Response (ERSR)
Reviewed the Service Models for Specialist Services for DHS, Disability Services Division (DSD) including undertaking a review of existing service models in place both nationally and internationally for the provision of Disability Specialist (Behaviour Intervention) Services
Evaluation of the NSW Young Persons in Residential Aged Care program – the transition of people under 50yo with a disability from aged care to more appropriate accommodation
Evaluation of the introduction of new perinatal infant mental health teams in NSW
Evaluated four South Australian pilot demonstration projects for Carer Support and Respite for carers of people with a mental illness
Project Director for Stocktake of Supportive Care Services for Adults with Cancer and Development of an Implementation Plan (NZ)
Review of clinical trial activity in Victoria for the Victorian Cancer agency
Stocktake of clinical validation activity and development of an options paper Project Managed
Evaluation of the Mental Health Shared Care Initiative for the SA Department of Health
Stocktake and review of the electronic oral health record system across NZ
Project managed a review of the Early Triage for Acute Myocardial Infarction pilot project for NSW Health
Development of an Evaluation Framework for the Australian Health Care Centre Network
Mental Health Bed Based Service Review for Goulburn Valley Health
Review of the RANZCP rural retention program
Review of the medical radiation profession workforce in Queensland
Developed a recruitment and retention strategy for the Northern Mallee Primary Care Partnership in Victoria
Analysed and reported on a staff perception survey for the Victorian Better Skills Better Care project

Prior to joining HOI Andrew worked as a self-employed consultant. Projects he managed included:

Managing the Mutitjulu Community Health Service (MCHS) whilst under ORIC administration;
Assisted in the transition of Aged Care Services from MCHS to Frontier Services (Uniting Church of Australia) and provided ongoing support for the development and implementation of the NRCP, Community Aged Care Packages and HACC programs within the new service;
Undertaking a Needs Assessment & Service Planning for a Regional Health Service in SA;
Evaluation of National Suicide Prevention Program for Centacare Family Services,
Health Planning and HR advisory roles for the Ministries of Health in PNG and Samoa.

One of Andrew’s major strengths is his engaging character that enables him to develop strong relationships with people from wide and varied backgrounds and thus allow for obstacles to be overcome and achievements realised. Andrew’s personal attributes are complemented by technical skills in planning, project management, program evaluation and are underpinned by a clinical background and relevant tertiary qualifications.

Darren Button
Manager

Darren is a skilled manager who delivers effectives project management with an emphasis on relationship management and project outcomes. He is as skilled in the boardroom and he is in the field and you will find him professional, warm and insightful and above all, a valued member of your team.
Darren worked for PricewaterhouseCoopers for more than 10 years in Australia, United Kingdom and Asia before commencing as an executive in a number of listed and high profile private sector companies in the services sector (including healthcare). More recently Darren was an Executive Director with has worked Southern Adelaide Health Service (SA Health) and has now been a manager with HOI more than 3 years.
Darren has led a range of projects for HOI over the last three years including program evaluations, strategic reviews, funding and efficiency reviews and financial and economic analysis. Darren’s projects have seen him working with customers, community health providers, NGO service providers and tertiary services predominantly in the disability, mental health, and alcohol and other drugs sectors.

Notable consulting assignments include:

Evaluation of the young persons in residential aged care program in NSW (Department of Human Services, NSW)
Evaluation of the Positive Futures Initiative in Queensland (Department of Communities, Qld)
Reducing Risky Drinking Evaluation (Department of Human Services – Victoria)
Evaluation of the COAG Supporting Measures Relating to Needle & Syringe Programs in Victoria (Department of Human Services – Victoria)
Review of the HIV/HCV Workforce Development Model in South Australia (SA Health)
Research to inform decision making about the use of smart assistive technology as an integrated component of service delivery for specialist disability and community care services for people with a disability (Department of Communities, Qld).
Review of the current Goulburn Valley Area Mental Health Services (GVAMHS) acute and aged bed based service models and recommend options for enhanced and sustainable models of care within the catchment of GV Health.
Evaluation of St John of God Health Care community-based early intervention perinatal and infant mental health services (Raphael Services) that are located in Western Australia, Victoria and New South Wales.
Review of the Community Nursing Program Classification System (DVA)
Evaluation of the GLBTI Youth Suicide Prevention Initiative (Victoria)

Mark Miller
Manager

Mark has worked at senior level in the health and human service industry for 24 years. He has worked in consulting for 11 years and executive line management positions (area based metropolitan teaching health service, regional and rural health services and a health department) in NSW and South Australia for 13 years. He has worked as a consultant with Ernst and Young’s national health and community service consulting practice and for the World Bank. Mark is a board member of a major welfare organisation in South Australia.

Sectors Mark has worked in include acute health, primary health and prevention, mental health, disability, aged care, community services and international development.

As an executive his responsibilities included business services, finance, human resources, risk management, information services, planning, service development, asset management/capital works and a range of other support services. Mark has advised a number of organisations on the development of their services and developed business cases in the context of national reforms. He has reviewed national health and local health systems and assisted in developing many strategic and business plans. Mark has also implemented a balanced scorecard reporting approach into a number of organisations.

Consulting assignments Mark has been responsible for include:

the review of Australia’s Innovative Homeless Youth Health program jointly funded by the Commonwealth and States;
the evaluation of the Pathways Home program funded through the Australian Health Care agreements;
the evaluation of Australian Better Health Initiative (SA) and the Do it for Life Health program;
a review of the Healthy Horizons Framework for the development of rural health in Australia;
an evaluation of the feasibility of mobile MRI services in Australia;
the development of a governance structure for the National Eye and Tissue Transplantation Network for eye and tissue banks including an analysis of supply, demand and capacity for eye and tissue nationally;
a study, to assess the need and future trends for organ transplants in Australia and development of an economic model to assess the benefit of transplantation;
an assessment of the demand for HIV pathology services in NSW and the development of a costing model;
a review of Medicare Ineligible HIV patients in Australia;
the development of business plans for the Rural Health Workforce Australia and it member state based Rural Workforce Agencies;
facilitation of governance and policy workshops for Divisions of General Practice;
an evaluation of an aged care psychiatric bed substitution pilot program in Victoria;
major review and benchmarking study involving 21 State Government Nursing Homes in Queensland and the private sector to identify areas of potential management improvement. A funding model was developed and implemented;
developed, monitored, supported and evaluated the national Australian improved patient simplified billing service trials over a period of twelve months (this was a major Commonwealth national reform project involving the major financing agency (Medicare) and hospitals from across Australia);
undertaking a business risk and management assessments for large human service organisations;
a detailed costing and charging study for the IT component of a large ($1.7 billion) publicly listed company;
internationally a key member Papua New Guinea health sector independent review team for 5 years, the monitoring and evaluation adviser for the Fiji health sector as well as conducting numerous other assignments in Samoa and the Solomon Islands involved in improving financial management and procurement performance.

Hayley Wood
Senior Consultant

Hayley brings knowledge from the public, private and not-for-profit sectors and is particularly skilled at developing innovative solutions for service models, evaluation frameworks, data collection design and program logic.

Hayley has been associated with HOI since 2004, with experience in conducting program evaluations and service model reviews across a range of areas including mental health, aged care, health workforce, health call centres, chronic disease, youth and drug and alcohol at primary, community and tertiary health service levels. She is equally able to consult with medical and health professionals and health consumers alike, including mental health, drug and alcohol service users and young people.

Previous roles include Business Development at Mission Australia and primary health care reform at SA Health.

Notable consulting assignments include:

Evaluation of Quit SA Services (SA)
Evaluation of In-home Telemonitoring Trial (Commonwealth)
Development of a Business Case for the Emergency Mental Health Response Strategy (SA)
Evaluation of the Diabetes Pilot Program (Commonwealth)
Evaluation of Southern Health's Psychiatric Triage Service (Vic)
Evaluation of Rapid Assessment Units in Specialist Medical Colleges (Commonwealth)
Evaluation Framework for the National Health Call Centre Network (Commonwealth)
Better Skills, Best Care Service-Wide Projects Evaluation (Vic)
Review of Medihotels (Vic)

Charlotte Paton
Consultant

Charlotte was recently appointed to HOI and brings with her a background in law and psychology. Whilst she has a strong understanding of all key areas of this field, she is has a particular interest in mental health. Her knowledge also extends to statistical interpretation and data analysis.

Since joining HOI, Charlotte has been involved in a number of projects, including:

Mental health bed-based services review for Goulburn Valley Area Mental Health Service;
Governance Support for the Red Lily Health Board (NT);
Evaluation of Quit SA Services;
Proess and outcomes evaluation of the Lead Clinicans Group (Department of Health and Ageing);
Evaluation of the Healthy Equal Youth Program (a youth support service of same sex attracted and sex and gender diverse youth);
Research to inform decision making about the use of smart assistive technology as an integrated component of service delivery for specialist disability and community care services for people with a disability for Queensland Government Department of Communities;
Evaluation of St John of God Health Care community-based early intervention perinatal and infant mental health services (Raphael Services) that are located in Western Australia, Victoria and New South Wales;
Evaluation of Cape York Wellbeing Centres, Department of Health and Ageing, Australian Government;
Evaluation of the Aboriginal Housing and Accommodation Support Initiative, SA Health;
Evaluation of needs assessment and case management tools in the humanitarian settlement service, Department of Immigration and Citizenship;
Review of the Opiate Pharmacotherapy Program (NT); and

Charlotte has conducted a number of literature reviews in the psychology field, including those based on:

Current and future trends in the neuro-imaging of psychopaths
The impact of memory deficits (including memory consolidation and retrieval) on witness testimony in criminal trials
The moral development and potential for delinquency in adolescents
The development and perpetuation of personality disorders in victims of crime and in criminals.

She has also conducted statistical analysis that focused on:

The impacts of the Big 5 personality types (openness, conscientiousness, extraversion, agreeableness and neuroticism) on road rage and road aggression
The regression of multiple variables on levels of depression and anxiety
An analysis of variance in levels of stress.

Prior to her appointment at HOI, Charlotte worked as a Legal Research Assistant at Anthony Mason Chambers for a number of Barristers and Queen’s Counsel, principally researching corporate and commercial law.

Steve Johnson
Corporate Services

Steve is the Corporate Services Manager for Health Outcomes International and looks after our accounts and IT infrastructure

Ariana Mancarella
Consultant

Ariana has over 12 years experience in the healthcare industry and extensive experience in delivering pathology services within the tertiary public hospital sector. During this time, Ariana developed strong skills in the assessment and validation of health technologies, reviewing and benchmarking processes against industry standards and performing complex diagnostic tests to deliver optimal patient outcomes. Ariana enthusiastically shared her knowledge and experiences through training laboratory scientific and clinical staff, and authoring papers which she presented at state and national conferences. These experiences enable Ariana to effectively communicate and build relationships with a wide range of tertiary and primary healthcare professionals.
Since joining HOI in 2012, Ariana has been involved in a range of projects in the mental health, community health and tertiary healthcare sectors. These projects have included program and project evaluation, review of patient classification systems and costing of health services. Ariana is actively involved in all aspects of the projects she’s involved with and provides project management support.

Notable consulting assignment include

Review of Nationally Funded Centres Paediatric Heart Transplant Program (Department for Health and Ageing)
Evaluation of the Housing and Accommodation Support Partnership (HASP) Program (SA Health)
Community Nursing Program, Review of the Classification System and Associated Schedule of Item Number and Fees (Department of Veterans’ Affairs).
Evaluation of Cape York Wellbeing Centres (Department of Health and Ageing, Australian Government)
Evaluation of Selected Victorian Child and Youth Mental Health Reform Initiatives (Department of Health, Victoria)

Chanel Beagley
Associate Consultant

Chanel has recently joined HOI as an Associate Consultant. Prior to her appointment Chanel worked for over 10 years in the Customer Service Industry both interstate and overseas. This work included:

Coordination of Berth Leasing and Contracts
Data Entry
Administrative support
Switchboard Operations
Trained Staff in Front Desk Operations

Chanel provides administrative support to the staff at Health Outcomes International and is currently working on the following projects:

Process and Outcomes Evaluation of the Lead Clinicians Group, Department of Health and Ageing
Paediatric Transplants, Department of Health and Ageing
Department of Immigration and Citizenship

Our People

Lilian Lazarevic Managing Director

Andrew Alderdice Associate Director

Darren Button Manager

Mark Miller Manager

Hayley Wood Senior Consultant

Charlotte Paton Consultant

Steve Johnson Corporate Services

Ariana Mancarella Consultant

Chanel Beagley Associate Consultant